FAQ

For photography prints, we use a 230gsm high quality matte photo paper. For art prints, we use a 100% cotton rag, archival fine art paper.

Our dimensions are listed in inches. 

Please contact us and we will work our best to accommodate your special request.

Because computer monitors are lit from behind, and colors may vary from monitor to monitor, what you see on your monitor may be slightly different from the print that you receive.  However, please know that the print you receive is exactly the color, brightness, and saturation that we have intended.  Also, please note that print sizes are not all proportionally the same. For that reason, Eventide Collective  reserves the right to crop images in order to best suit the appropriate size of the frame order. If you have a concern about how your image may be cropped, please email hello@eventidecollective.com. 

We ship framed and unframed prints anywhere in the continental US. 

We also ship to Hawaii and Alaska too, but this is considered an international shipment.

Currently, we are only able to ship unframed prints internationally.

We typically ship unframed prints 7 business days from the time of payment.  Occassionally, due to a large volume of sales, it could take longer.  Please add an additional 2-3 weeks for framed prints.

DOMESTIC SHIPPING
All unframed domestic orders are shipped via UPS and take an average of 2-7 business days from the date of shipment depending on the destination.  Eventide Collective also offers expedited shipping options at checkout.  Please allow an additional 2-3 weeks for framed prints.

INTERNATIONAL SHIPPING
All unframed international orders are shipped via USPS. This service does NOT offer tracking, is insured, and may exceed a month.

INTERNATIONAL SHIPPING—DELAYS, VERIFICATION, DUTIES AND FEES
Customers are responsible for all international customs and duty fees. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. We are not able to calculate how much these fees might be, should they occur. You should inquire with your local customs agency for more information and assistance in this area. Returns will not be accepted due to customs fees. We are not able to mark items as "gift."

Eventide Collective is not responsible for any duty/taxes charges you may incur at the time of receipt of your order; as the buyer, these fees may be charged to you when your package arrives, and are beyond our control. 

All pieces are made to order and therefore sales are final.

From time to time, a print might become damaged during shipping. Please contact us and we will gladly replace it for you.

If you think that you have any images that might fit with the collection, please feel free to reach out to hello@eventidecollective.com.